Sign up to the Studio Email List for updates!

Privacy Policy

Last updated: 8 September 2026

Ingrid’s Pottery respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us, or sign up to our mailing list.

We are responsible for the personal data we collect and process through this website.

Business name: Ingrid’s Pottery
Website: ingridspottery.co.uk
Contact email: ingridspottery@gmail.com

1. What personal information do we collect?

Depending on how you interact with our website, we may collect some or all of the following information:

When you place an order

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, if provided

  • Details of the products you purchase

  • Order number and transaction details

  • Information needed to fulfil and deliver your order

Payment card details are processed by our payment provider and are not stored or handled directly by Ingrid’s Pottery.

When you contact us

If you contact us by email or through a contact form, we may collect:

  • Your name

  • Email address

  • Any information you include in your message

When you sign up to our mailing list

If you subscribe to our mailing list, we may collect:

  • Your name, if provided

  • Your email address

  • Your subscription preferences

We use this information to send newsletters, updates, new product announcements, studio news and other marketing communications that you have chosen to receive.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and device information

  • Pages visited

  • Approximate location

  • Date and time of visits

  • Information about how you interact with the website

This information may be collected through cookies and similar technologies.

2. How do we use your personal information?

We use personal information only where we have a lawful reason to do so.

We may use your information to:

  • Process and fulfil orders

  • Take and process payments

  • Arrange delivery of your purchases

  • Send order confirmations and other necessary transactional emails

  • Respond to enquiries

  • Provide customer service

  • Manage returns, refunds and exchanges

  • Keep appropriate business and financial records

  • Send marketing emails where you have given permission to receive them

  • Improve and maintain our website

  • Understand how visitors use our website

  • Protect our website and business against fraud, abuse and security threats

  • Comply with legal and accounting obligations

3. Our lawful bases for processing your data

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on the following:

Contract

We process information that is necessary to fulfil your order and provide the products or services you have purchased.

For example, we need your name and delivery address to send your order to you.

Legal obligation

We may need to keep certain information to comply with legal, accounting and tax requirements.

Consent

Where you voluntarily subscribe to our marketing emails, we rely on your consent to send you marketing communications.

You can withdraw your consent at any time by clicking the unsubscribe link in our marketing emails or by contacting us.

Legitimate interests

We may process limited personal information where this is necessary for legitimate business interests, such as maintaining website security, preventing fraud, responding to enquiries from existing customers and improving our services, provided that these interests do not override your rights and freedoms.

4. Who do we share your information with?

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where this is necessary to operate our website and fulfil your order.

These may include:

Hostinger

Our website is hosted using Hostinger. Hostinger may process certain technical and website-related information in order to provide hosting and website services.

Stripe

Payments made through our website may be processed by Stripe.

When you make a payment, payment information is provided directly to Stripe for payment processing and fraud prevention. We do not receive or store your full payment card details.

Brevo

If you subscribe to our mailing list, your name and email address may be processed by Brevo, which we use to manage subscribers and send marketing emails.

You can unsubscribe from our marketing emails at any time using the unsubscribe link included in each email.

Delivery providers

We may provide your name, delivery address and relevant contact information to postal or courier services where necessary to deliver your order.

Professional advisers and authorities

We may disclose information where necessary to our accountants, professional advisers, insurers, law enforcement authorities, regulators or other organisations where we are legally required or permitted to do so.

5. International transfers

Some of the service providers we use may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

6. How long do we keep your information?

We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy.

Order and transaction information may need to be retained for longer periods where required for tax, accounting or legal purposes.

If you subscribe to our mailing list, we will retain your email address until you unsubscribe or ask us to remove it, unless we have another lawful reason to retain it.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

7. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, for example to allow the shopping basket, checkout and payment processes to work correctly.

Other cookies may be used for analytics, preferences or other purposes.

Where consent is required for non-essential cookies, we will ask for your consent before placing those cookies on your device.

You can change or withdraw your cookie preferences through our cookie settings where available.

8. Marketing emails

If you choose to subscribe to our mailing list, we may send you emails about:

  • New pottery and print releases

  • Product launches

  • Studio news

  • Workshops and events

  • Special offers

  • Other news relating to Ingrid’s Pottery

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

Unsubscribing from marketing emails will not affect essential emails relating to an order you have placed.

9. Your data protection rights

Under UK data protection law, you may have rights including:

  • The right to access the personal information we hold about you.

  • The right to correction if your personal information is inaccurate or incomplete.

  • The right to erasure in certain circumstances.

  • The right to restrict processing in certain circumstances.

  • The right to object to certain types of processing.

  • The right to data portability in certain circumstances.

  • The right to withdraw consent where we rely on consent to process your information.

If you would like to exercise any of these rights, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children’s privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Third-party websites

Our website may contain links to third-party websites, including social media platforms and other websites.

We are not responsible for the privacy practices or content of those websites. We recommend checking the privacy policies of third-party websites before providing them with personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the latest update shown at the top.

14. Contact us

If you have questions about this Privacy Policy or how we use your personal information, or if you would like to exercise your data protection rights, please contact:

Ingrid’s Pottery
Email: ingridspottery@gmail.com
Website: ingridspottery.co.uk

15. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.