Ingrid’s Returns Policy
We hope you cherish your stoneware. You can request a return within 14 days of receipt.
Since every handmade ceramic piece and lino print is unique, returns must be requested within 14 days of delivery. Please ensure items are returned in their original, undamaged state.
To start a return, please notify us with your order details and the reason for returning your item.
Contact: hello@ingrid.co.uk
We will process your refund within 14 days of receiving the returned ceramics or lino prints safely back in our studio. Refunds will be issued directly to your original payment method.
Return Requirements
To be eligible for a full refund, please ensure the following conditions:
Returned within 14 days
Packed safely in original wrap
Items exempt from refunds:
Custom orders, bespoke clay pieces, or personalized ceramics crafted specifically for you.
Workshop bookings, unless cancelled at least 7 days prior to the scheduled class date.
Items damaged after delivery due to improper handling, washing, or accidental drops.
We reserve the right to deny returns on any ceramics or prints that show signs of post-delivery damage or wear.
Shipping Back
You are responsible for return shipping costs. Please send all packages back to our Lake District studio address:
Ambleside, Cumbria
Since pottery is fragile, we strongly recommend using trackable, insured post. We cannot refund items that are lost or shattered during return transport, so pack your parcel with extreme care.
Gifts
If the stoneware or art print was a direct gift to you, we can issue a digital gift voucher for its value once received. Otherwise, the refund will be processed back to the original gift purchaser.
For standard gift purchases that were not shipped directly to the recipient, refunds will always be returned to the original buyer's account.
Get Help
Questions? Email us:
hello@ingrid.co.ukNAME@EMAIL.COM